Terms of Purchase

These Terms of Purchase govern the ordering and purchase of services provided by SIA Proffee (Reg. No. 40103420140, legal address: Ilūkstes iela 54, k-7-68, Rīga, LV-1082), operating under the brands Calma and The SPA (hereinafter — the “Company”).

The Company can be contacted at: info@calma.lv or info@thespa.lv

The Company provides mobile massage, face and body treatments, and other non-medical wellness services (hereinafter — the “Service” or “Services”) for private and corporate clients at agreed locations.

These Terms apply to any natural person or legal entity placing an order for Services through the Company’s website, via direct communication, or through an authorised cooperation partner of the Company (hereinafter — the “Client”).

For the purposes of these Terms:

The Client is responsible for payment and compliance with these Terms.

By placing an order, the Client confirms that they have read, understood, and agree to these Terms.

The Client may include, but is not limited to:

1. a natural person ordering Services for personal use;
2. a legal entity ordering Services for its employees, partners, guests, event attendees, or other individuals;
3. an event organiser (natural or legal person) ordering Services for a third party.

“Service Recipient” means the natural person who directly receives the Service.
The Service Recipient may or may not be the Client.

Services are provided at a location agreed in advance between the Company and the Client. Such location may include, but is not limited to, a private residence, hotel, office, event venue, indoor or outdoor location, or any other agreed premises (the “Service Location”).

2.1. Requests and Orders

Services are provided upon prior request and are subject to specialist availability and mutually agreed date and time.

Requests for Services may be submitted through the Company’s website, by email, telephone, messaging platforms, through an authorised cooperation partner of the Company, or via other direct communication channels.

Submission of a request does not constitute a confirmed order.

A Service shall be considered confirmed only after the Company and the Client have mutually agreed on the essential details of the Service, including:

• date and time;
• location (Service Location);
• type of Service;
• quantity of Services or agreed Service duration or agreed total Service time;
• applicable price;
• agreed method and timing of payment.

Once the essential details have been mutually agreed and confirmed, such confirmed arrangement shall constitute an “Order” for the purposes of these Terms.

All Services are subject to availability. The Company reserves the right to decline a request if the requested Service cannot be provided at the desired time or location.

2.2. Payment Terms

Payment Terms are agreed between the Company and the Client at the time of confirmation.

Depending on the agreement, payment may be made:

• by online card payment via the website (including Apple Pay or Google Pay);
• via a payment link or QR code (processed through Stripe) provided by the Company;
• by bank transfer based on an issued invoice;
• in cash upon completion of the Service, where agreed in advance.

For natural person Clients, payment may be agreed either as prepayment or as payment after completion of the Service. Where it is agreed that payment will be made after Service provision, it shall be completed within the agreed timeframe and, unless otherwise agreed, no later than three (3) calendar days from the time of Service provision.

For legal entities and event organisers (whether natural or legal persons acting in a business capacity), payment Terms may be agreed individually. In certain cases, partial or full prepayment may be required. Unless otherwise specified in the invoice, invoices are payable within five (5) business days from the invoice date.

Where a Service is arranged through an authorised cooperation partner of the Company, payment may be collected by such partner in accordance with the agreed cooperation model. In such cases, the allocation of payment responsibilities and any applicable cancellation, rescheduling or no-show consequences shall be determined in accordance with the specific agreement between the Company and the cooperation partner and/or the Client.

2.3. Online Payments and Prepayment

Where payment functionality is available on the website, payment constitutes prepayment for an agreed Service forming part of an Order.

Online payment does not independently create or guarantee an Order unless the essential details of the Service have been mutually agreed between the Company and the Client.

If payment is received without prior confirmation of the essential details of the Service, the Company will contact the Client to clarify such details.

If the requested Service cannot be provided at the requested date and time or under the requested conditions, the Client will be offered an alternative date and/or time or a refund.

If the Company is unable to identify the Client or match a payment to a confirmed Order, the Company reserves the right to request additional information or issue a refund within a reasonable timeframe.

In cases where payment is agreed to be made after Service provision, the Client remains responsible for settlement of the agreed amount in accordance with these Terms.

3.1. Currency and VAT

All prices are stated in euros (EUR).

Unless otherwise specified, the agreed price constitutes the final price for the confirmed Order.

At the time of publication of these Terms, the Company is not a VAT payer; therefore, VAT is not applied to the stated prices.
If the Company’s tax status changes in the future, prices may be adjusted accordingly in compliance with applicable law.

3.2. Published Prices

Prices published on the website, catalogues, or other promotional materials of the Company or of an authorised Company partner are indicative and subject to confirmation at the time of Order confirmation.

The applicable price for a Service shall be the price agreed between the Company and the Client at the time of Order confirmation.

If no price is published for a specific Service or request, the Company will provide an individual offer based on the requested scope and conditions.

3.3. Price Changes

The Company reserves the right to modify or update its prices at any time without prior notice.

However, any price agreed with a Client at the time of confirmation of a specific Order shall remain binding for that confirmed Order.

3.4. Special Conditions and Price Adjustments

The Company reserves the right to adjust prices in cases of special conditions, including but not limited to:

• Services outside standard working hours;
• urgent or short-notice requests;
• remote, outdoor, or otherwise non-standard Service Locations;
• large quantities of Services or extended Service duration or total Service time;
• customised or event-based requests.

Any adjusted price shall be agreed with the Client prior to confirmation of the Order.

3.5. Group Orders and Events

For the purposes of these Terms, a “Group Order” means an Order involving multiple Service Recipients, extended total Service time, or Services provided as part of an event.

For Group Orders, events, or customised Services, pricing is determined individually based on the agreed scope, quantity of Services, duration, Service Location, and other relevant conditions.

3.6. Service Packages, Courses and Gift Cards

Where Service packages, courses or gift cards are offered, their validity period is specified at the time of purchase.

Unless otherwise agreed, Service packages and courses are valid for three (3) months from the date of purchase.

Unless otherwise specified at the time of purchase, gift cards are valid for twelve (12) months from the date of issue.

Unused Services within a package or course and unused balances of gift cards are non-refundable and cannot be exchanged for cash.

The Company cannot guarantee availability for specific dates and times unless a booking has been confirmed in advance.

Clients are responsible for arranging their sessions within the validity period of the package, course or gift card.

4.1. Notification Procedure for Cancellations and Rescheduling

Any notice of cancellation or rescheduling must be submitted using the Company’s official contact details indicated on the website or via the contact details used for prior communication with the Company.

If the Order was placed through an authorised cooperation partner of the Company, such notice may also be submitted to that partner.

A notice shall be deemed received by the Company at the time it is actually received through the relevant communication channel.

For the purpose of determining notice periods, the actual time of receipt by the Company shall apply.

4.2. Cancellation by Natural Person Clients

The provisions of this Section apply irrespective of whether the Client and the Service Recipient are the same person.

Natural person Clients may cancel or reschedule a confirmed Order without charge if the Company is notified at least twenty-four (24) hours prior to the agreed start time.

Cancellations or rescheduling requests made less than twenty-four (24) hours before the agreed start time shall be considered late cancellations.

If cancellation or rescheduling is requested less than twenty-four (24) hours but more than three (3) hours before the agreed start time, the Company may, at its discretion, retain or charge up to fifty percent (50%) of the agreed Service price.

If cancellation or rescheduling is requested less than three (3) hours before the agreed start time, the Company may, at its discretion, retain or charge up to one hundred percent (100%) of the agreed Service price.

In case of a no-show (where the Service Recipient fails to be present or otherwise available at the agreed Service Location at the agreed time without prior notice), the Service may be considered fully provided and the full agreed price may be retained or charged.

Where payment was agreed to be made after Service provision, the Client remains responsible for payment of any applicable cancellation fee or the full Service price, in accordance with this Section.

Where a Service forms part of a Service package, course, or is booked using a gift card, the above cancellation and no-show provisions shall apply to each individual Service. In case of a late cancellation or no-show, the respective Service may be considered used and deducted from the package, course, or gift card balance.

4.3. Rescheduling and Changes

A request to reschedule made within the late cancellation period shall be treated as a late cancellation under Section 4.1., unless otherwise agreed by the Company.

A Client’s request to change the type of Service or any other essential detail of a confirmed Order shall be treated as a request to reschedule or modify the Order, as different Services may require different preparation, materials, equipment, duration, and professional skills of the specialist.

Rescheduling or modification of an Order is always subject to availability and may not be guaranteed.

4.4. Late Arrival

Services begin at the agreed start time.

If the Service Recipient arrives late, the duration of the Service may be reduced accordingly in order to avoid disruption to subsequent scheduled Services. The full agreed price shall remain payable.

Delays exceeding fifteen (15) minutes may, at the Company’s discretion, be treated as a no-show.

4.5. Group Orders and Events

For Group Orders or Services provided as part of an event, the scope of Services (including quantity, agreed Service duration, and/or agreed total Service time) shall be agreed in advance.

For Group Orders and events, the agreed total quantity of Services or the agreed total Service time remains payable irrespective of whether individual Service Recipients attend, arrive late, decline the Service, or otherwise fail to receive the Service.

Where a start and end time for an event or agreed Service period has been determined, such time constitutes the agreed Service period. Late arrival of individual Service Recipients or delays during the event do not extend or reduce the agreed Service period unless otherwise agreed in writing.

Reductions in the agreed quantity of Services, agreed Service duration, or agreed total Service time requested less than three (3) calendar days before the scheduled date may, at the Company’s discretion, be charged in full at the originally agreed amount.

Any request to change the type of Services, the agreed start time, or the schedule of a Group Order or event shall be treated as a request to reschedule or modify the Order. Such changes are subject to availability and may not be guaranteed. Where such a request is made less than three (3) calendar days before the scheduled date, the Company reserves the right to treat it as a modification of the agreed scope and to charge the originally agreed amount.

Requests to increase the quantity of Services or the agreed Service duration or total Service time are subject to availability and cannot be guaranteed.

For Group Orders, partial or full prepayment may be required, as agreed between the parties.

Refunds are issued only in the cases described in this Section or where required by applicable law.

If the Company is unable to provide the agreed Service due to reasons attributable to the Company, the Client shall be offered the option to reschedule the Service. If rescheduling is not acceptable to the Client, a full refund of any prepayment received shall be issued.

If an Order cannot be confirmed due to lack of availability and payment has already been made, the Client shall be offered alternative availability options or a full refund.

Where a cancellation qualifies for a full or partial refund under Section 4, the refund shall be issued in accordance with the applicable cancellation Terms.

Refunds are processed using the original payment method, unless otherwise agreed or where such method is not available.

The Company will process approved refunds within a reasonable timeframe, typically within five (5) to ten (10) business days, depending on the payment provider and banking procedures.

The Company reserves the right to refuse to provide or to terminate a Service in the following circumstances:

• where the Service Recipient has health conditions, contraindications, visible skin conditions, or suspected infectious or contagious conditions that make the Service unsafe or inappropriate;
• where relevant medical confirmation cannot be provided in situations where it is reasonably required;
• where the Service Recipient provides incomplete or inaccurate information relevant to the safe provision of the Service;
• where the behaviour of the Client, the Service Recipient, or any other person present at the Service Location is inappropriate, unsafe, unlawful, or creates a risk to the specialist or others, including but not limited to harassment, aggressive conduct, intoxication (alcohol or drugs), or any form of misconduct;
• where the actual conditions or circumstances at the Service Location materially differ from those agreed at the time of Order confirmation and (or) do not allow the Service to be provided safely or properly;
• in any other unforeseen circumstances where the provision of the Service may pose a risk to the health or safety of the Client, Service Recipient, the specialist, or any other persons present.

The Company’s Services are non-medical wellness services intended for relaxation and general well-being and do not constitute medical treatment, diagnosis, or healthcare services. The Service Recipient is responsible for assessing their own health condition and suitability for receiving the Service.

For safety reasons, the specialist has the right to refuse to provide or to discontinue the Service if there are clear indications that providing the Service may be unsafe or inappropriate.

If a Service is refused or terminated due to reasons attributable to the Client, the Service Recipient, any person present at the Service Location, or to circumstances within their control, the full agreed price may remain payable.

For Group Orders or events, the agreed total number of Services or the agreed total Service time remains payable even if individual Service Recipients choose not to receive the Service or if a Service is reasonably refused or discontinued for reasons attributable to the Service Recipient.

Once a Service has commenced, it is considered provided for the agreed Service duration. If the Service Recipient chooses to discontinue the Service before completion, the full agreed price may remain payable.

If a Service is terminated due to reasons attributable to the Company, the Client shall be offered rescheduling or a refund in accordance with Section 5.

The Company provides non-medical wellness Services intended for relaxation and general well-being. The Services do not constitute medical treatment, diagnosis, or healthcare services.

The Service Recipient is responsible for:

• providing accurate and complete information regarding their health condition;
• assessing the suitability of the Services for their personal condition;
• informing the specialist of any discomfort, pain, or changes in condition during the Service.

To the extent permitted by applicable law, the Company shall not be liable for:

• any adverse effects resulting from undisclosed health conditions or inaccurate information provided by the Client or Service Recipient;
• indirect, incidental, or consequential damages;
• loss of profits, business interruption, reputational loss, or similar indirect losses;
• circumstances beyond the Company’s reasonable control.

The Company’s total liability arising out of or in connection with a specific Service shall not exceed the amount actually paid by the Client for that Service.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, severe weather conditions, transportation disruptions, government restrictions, public health emergencies, strikes, power outages, or other unforeseeable events (the “Force Majeure Event”).

In the event of a Force Majeure Event, the Company shall make reasonable efforts to reschedule the agreed Service.

The Company reserves the right to update or amend these Terms from time to time. The version of the Terms published on the Company’s website at the time of submission of the request or confirmation of the Order shall apply.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Latvia.

Any disputes arising out of or in connection with these Terms shall first be resolved through good faith negotiations. If no agreement is reached, the dispute shall be submitted to the competent courts of the Republic of Latvia.

In the event of discrepancies between different language versions of these Terms, the Latvian version shall prevail.